First bummer - I had to pay my own postage for unwanted items - what wasn't little because of the weight and being recorded. Since youre reading this Zwilling Cookware review, you probably already know the brands reputation for cookware. When it comes to pots and pans, especially nonstick, you have certain expectations (ie. You can also reach out to Zwilling via email directly. Currently, there is no expiration date. Zwilling also recommends that you insure the package before sending it. How to fix sticky cast iron The Ultimate Guide, 8 ESSENTIAL KNIVES EVERY KITCHEN MUST HAVE, Damages or defects that are due to normal wear and tear, Damages or defects due to alteration of Zwillings products. They did not. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. Dialog with the public is important to us! 7 weeks later and several contacts to customer service I still don't have my refund. Made in Solingen, Germany. But their customer service is absolutely the worst! If you do not wish to keep your order, it can be returned for a refund at your convenience. Ordered a Henckles knife block/set, beautiful knives, nice and sharp. One is to call their customer service department at +1 (800) 777-4308. Ive had it something like five years. We're happy to help. In fact the store told me to email CS. Please note that processes for ordering Henkel products for distribution and sales contacts vary from product to product and from region to region. Zwilling J.A. Because of their stringent procedures and quality control standards that Zwilling enforces with authorized sellers, its hard for them to control procedures, quality and standards of unauthorized sellers. A place for all things chef knives. 20% off on Any Order at Zwilling. Since Zwilling deals with cutlery items like knives etc, your package should abide by the rules of the US Postal regulations. Damages or defects caused from use that is outside of what Zwilling products are intended for. I said I wanted a refund when I sent it back because I did not like the item. Fair enough, that happens. Zwilling makes a range of cookware including ceramic, stainless steel, aluminum, and nonstick stainless steel. The payment was charged to my PayPal account immediately BUT the online shopping cart never changed its status. After few hours of heated arguments without any clear explanation, I check the website and the item that is out of stock is back up on their website as available item for sale. All the companies refund 5-7 day. Henckels, LLC Cutlery View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? If you want a complete collection, opt for a Zwilling cookware set. It goes against our guidelines to offer incentives for reviews. Any experience with Zwilling customer service? Attention: ZWILLING ONLINE RETURNS Zwilling J.A. Ill get into the fine details of whats on offer, feedback, and more. Got a reply on June 1. Companies can ask for reviews via automatic invitations. I made an order on Nov 24th 2022 for their black friday sale, I called after 3 days and get to know they don't have the items in inventory yet their website has products on sale on for cyber mon, why the treachery of making people commit to paying for something they don't intend to deliver, the best part is they don't have an ETA of when the product is to be delivered. Dont buy anything their products are cheap. FRI: 9AM-2:30 PM EST. What is unacceptable is that it is now almost the end of August and I have still not received the replacement. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. My orders stayed in processing status for longer than 2 weeks. These policies comprise of process and strict quality control standards of Zwilling. Unfortunately, I will ban this company from now on. I was tired of buying pan after pan because they got old, the Teflon came off, the handle broke, etc. Offering restaurant-quality cookware, Made In has a stellar reputation among professional chefs. Took months to even get items that weren't broken upon arrival and then when I finally got to use them they break. Over 5 weeks on and I still haven't been refunded. Free 4-Piece Set of Pan Protectors. By clicking Sign Up, you are agreeing to our. Not worth the stress - so many competitors out there with better products and better service. I did really like the knifes and the fact that you can sharp them so easily. Super easy clean up, use, and all around a great set.. Consumer Service Hours: MON-THU: 9AM-5 PM EST. Please check out the overview of all our websites. Zwilling is a well known brand of cookware and cutlery. Hello, sign in trending Best Sellers New Releases Movers & Shakers digital content & devices Prime Video Amazon Music Echo & Alexa Fire Tablets Fire TV Kindle E-readers & Books Audible Books & Originals New! Its also great to know that they outperform some other more expensive cookware brands, but again, thats the kind of quality that has helped Zwilling stay a go-to choice in cookware for 287 years. Attn: Warranty Department ZWILLING J.A. It also analyzed reviews to verify trustworthiness. I've contacted customer service and need to submit all kinds of info with pictures. . With 9 different types of cookware, each of the brands collections offers something different. The Zwilling products are costly, have a lifetime warranty and are made in Germany or similar. Cost me $28 to ship it back, when they should have just canceled my order. Called next day and told me the same thing. * In order to provide you with quick feedback, it is absolutely necessary that you send us the information marked with a red asterisk. You'll be able to trim even the toughest toenails with ease. And so my submission did not go through on Zwillings website. I ordered a product from them on November 24, 2022;ORDER NUMBER: CA-ON-00249625ORDER PLACED: NOVEMBER 24, 2022Zwillings "claimed" to have inventory. Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. I am so very disappointed in this company. Said I had to accept package and pay to ship it back. So I bought this high quality pan. Please surrender your blade to the judges, Hey, oppurtunities man! Well walk you through a few points to consider before shopping. They have fast and reliable shipping on their website however its quite the opposite. huh? 1 star is a lot for them. I may have to wait until my other lids start cracking to save shipping cost. If youve observed any defects in your Zwilling product, and wish to claim Zwillings warranty, this is the process to follow: Attn: Warranty Department ZWILLING J.A.Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. Those are the only ones I had in the kitchen, but ok I did. You could make a mini nakiri for garlic! The Clad CFX line is made from stainless steel with a ceramic nonstick surface and its one of the brands options that can withstand the most heat in the ovenup to 400F. Contact our team! Customer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally Fan of big meals? If you have not given consent to a longer storage duration e.g. Their range includes carbon steel, stainless clad, nonstick, copper, and cast iron pots and pans all made in the USA. We use dedicated people and clever technology to safeguard our platform. One Zwilling Cookware review read: It has good heft to it, heats evenly and is truly nonstick. Zwilling J.A. They won't warranty the handles if you've machine washed them. Items in the clearance section, warehouse sale section or marked clearance, discontinued, visual imperfections or closeout are non-refundable. Still waiting for my refund. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. Theyre top-tier quality, provide excellent results, and dont cost a fortune. Find out how we combat fake reviews. SHOP NOW. Then I called the customer service only to find out that my order was cancelled due to shortage of stock. Totally BS. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. This is because if the adhesive needs to be removed from a sharp cutlery, the staff at Zwilling could hurt themselves in the process. Discover stories, expert articles and news from Henkel on Sustainability, Innovation, Digitalization & New Work in our digital magazine Spotlight. We had a terrible experience with our coffee maker. Some Zwilling lines only include one type of pan like the Carrara Plus. Their costumer service keeps saying sorry but nothing else, they asked me to reorder it but its way more expansive than the price I purchased! Its straight cutting edge ensures powerful, precise cutting. We're happy to help. Video tutorials. In this bite-size Zwilling Cookware review, Ill introduce you to the brands sought-after collections, some of which have been named the best of the best. You can find the full range of our brand portfolio in Brands & Businesses. In terms of research-driven partnerships we are looking for partners who already hold a patent relating to one of our business areas. MON-THU: 9AM-5 PM EST. Reply from ZWILLING UK. Do not purchase from this company. "Building on a ZWILLING favourite, the ZWILLING Pro Blonde Collection features the same contoured bolster and laser-cut blade as the popular ZWILLING Pro series but also incorporates an updated holm oak wood handle for an elegant, contemporary design. Ill be in contact with Zwilling to let them know about this issue. While durable, as with most nonstick surfaces, wooden, silicone or nylon tools should be used. For more information visit our career FAQs. Henckels Pro Zwilling. June 17- "Kindly provide us with the item number for the item as the one that is on the shear is not picking up on the website. Great culinary travel tips. Save my name, email, and website in this browser for the next time I comment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. the Carrara Plus and Madura Plus. It seems that the material is not sturdy enough to sustain vacuum pressure. Needless to say, the days passed and no refund appeared. $300 knife feels like a $50 knife, no weight at all. If you would like to write to us, you can reach us at: ZWILLING J.A. In an effort to ship orders within a 24-48 hour period, we are unable to interrupt the shipping process to affect changes or cancellations. But for some reason, I found that the Submit button is not clickable. ZERO STAR - Worst customer service ever. I have had this issue since November 2022. But I had the same experience with the page. Dont forget to indicate the name of the product and your country. I bought these dishes in May of 2022. It is always recommended to buy all your Zwilling products only from authorized sellers. You can find the email address for their customer service team on the Contact Us page on their website. Contact Us within 5 days. I bought a milk frother that did not work according to specifications as it did not heat the milk when selected to do so. If you do not wish to keep your order, it can be returned for a refund at your convenience. Pathetic display of arrogance!Today is January 12, 2023, and after waiting 49 days for order fulfillment, I cancelled and now done with Zwilling forever! As a consumer I can tell you that the primary difference between Zwilling (AKA 'Twin' in German with the TWO man logo) vs. anything Henckels (AKA the single man logo) is quality of materials. Error! I contacted customer service, they asked to send the knives back. At least they did for our paring knife and steak knife that they returned for us because of a broken blade. The Madura Plus is also fry pan-heavy. They said that theres been an inventory discrepancy and that if there was no shipment past 30 days I would get a refund. 800.438.8898. They asked for an mailing address. I had to deal with UK online shop. Renewed shall be blade that was broken, The crownless again shall be king. I bought the set of 10pcs stainless steel cookware and they all burnt after first use and if you want to return the product you have to pay to ship it back expensive products for very very cheap quality. Do not waste your time or money on this company. The company invoiced me for the prize of an item I did not bought. Whether you are a job seeker, an analyst, a consumer or a customer and you could not find the information you were looking for, or you have specific questions, please feel free to reach out to us. In May I ordered a cast iron fry pan. I filed a dispute and my credit card company gave me the full refund immediately when I provided them all of the correspondence with Zwilling. It sounds like Zwilling exceeds those expectations, providing well-built cookware that lasts and is a joy to cook with. Read honest and unbiased product reviews from our users. Then the orders started getting cancelled due to the lack of inventory, which leaves me really really disappointed and wonder if they over sold items or putting unavailable items up for sale to start with. Messages to customer service asking for a response other than the scripted "wait 5-7 days" go unanswered. . I did that. Mit einem Kundenkonto kannst du dir eine Wunschliste erstellen, deine Bestellungen verfolgen und du erhltst Zugang zu exklusiven Angeboten. Looks like it has z whole lot of dimples running along the edge of the blade. Thats what I came in to ask? My knife arrived two weeks ago and they couldn't verify that it arrived. CHECK PRICE ON AMAZON USE AND CARE YOUR KNIVES We really care about our high quality knives. I tried another browser to see if the Contact Us form is working. I replied back with the address the same day. Add enough packing material to make sure that the product is secured well in the box. Thank you so much for a pleasant customer service experience. I just went through the process. Great culinary travel tips. Cookware Purchase Sometimes businesses get precisely what they have bargained for. Your browser's Javascript functionality is turned off. 30 days passed. L Stainless Steel Knife 1 Pc. Mustve had a weak spot and hit just right. Which is why Zwilling accepts warranty claims of Zwilling products purchased from ths legitimate sellers. Heres how that breaks down: A well-received set, folks said that these ceramic pots and pans work well and they appreciate their high quality despite the affordable price. They are authorized sellers of Zwilling products because they are required to abide by the policies of Zwilling. The customer service staff can also be . Exclusive recipes. That voids the warranty. You can also contact Zwilling through Zwillings Contact Us page. Hand washed all the way for all my Zwilling. Be friendly The most important rule in providing excellent customer service is to be friendly. I wonder, if I ever gonna see my money back. For more information on how Henkel processes your personal data please refer to ourData Protection Statement. Like these two brands, Zwilling offers a variety of cookware with 9 different collections. Create an account to follow your favorite communities and start taking part in conversations. Additionally. If customers have questions about the callback, they can contact Zwilling customer service at the following number: + 49 (0) 212/882 - 8645. Some Zwilling cookware is easier to care for than others. This is the worst customer service I have ever dealt with, I have been trying to get a warranty item for eight months and still I dont even have an update or an ETA on when I should be getting it, save yourself from this company and never order anything it is the worst service Ive ever received, Would not recommend this company. If its an 8 fry pan, then thats exactly what youll get. Wir schicken dir dann umgehen einen Link zu, mit dem du ein neues Passwort erstellen kannst. According to the Zwilling warranty policy, if you are making a warranty claim, Zwilling will not pay the shipping or handling charges incurred during the warranty return process. Suitable for chopping herbs, cutting vegetables, slicing and dicing fish and meat. I have generally had a good experience with 3rd party retailers. Thankfully, everything is on sale. Provide your account email address to receive an email to reset your password. They continuously send me weird excuses like their distribution centre is closed for repairs? So theyve been selling products to customers knowing full well they cannot send them? Zwilling also advices for safety purposes, not to attach any sticky and adhesive materials on the product. HENCKELS LLC, 270 Marble Ave, Pleasantville, NY, 10570 Title (Optional) Mr. Mrs. Ms. Subject First Name Still no resolution. Looking for stainless steel only? Repackage the product(s) in the original packaging and pack securely. If its a 10-piece set, then youll get a 1-qt saucepan (with lid), 2-qt saucepan (with lid), an 8 fry pan, a 10 fry pan, a 3-qt saute pan (with lif), and a 6-qt Dutch oven with a lid. So how do you go about choosing a pan thats right for you? You've suffered a catastrophic blade failure, I'm going to have to ask you to leave the forge. They hadn't processed my package as it wasn't shipped for 4 more days. I spent a week going back and forth with the company who said they would send me a new one, and now they're backpeddling. Prying up some pavers in the garden? Lids: Tempered glass lids for easy monitoring while cooking. I would never purchase anything from this company, regardless of whether the product was even good or not. Customer Service If you have any questions or need help with your account, you may contact us to assist you. Zwilling Canada Yolanda K 16/07/2021 Terrible customer service at their markville mall location in Markham, Ontario, Canada. At Cutlery and More, we offer the very best of the Zwilling cutlery collections -- and cookware too. Hopefully, this will be fixed so that anyone claiming warranty or has issues related to their order, can contact Zwilling to get a swift reply. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. The Submit button is not made clickable. Call : 866.344.1792; Live Chat. To contact them, instead of using the Contact Form, I did a little digging and found the following information the emails for Zwilling USA, Canada, UK and Australia. I returned it (packaged in multiple layers of bubble wrap) and they cheekily claimed that it had broken in the post due to poor packaging, but they would replace it as a gesture of goodwill. Henckels Cookware Ceramic Nonstick Vista Clad Nonstick is coated with CeraForce, a ceramic nonstick coating that is PTFE- and PFOA-free. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. it most likely broke further because it was cracked! All Clad certainly has the largest selection of the lot, but its prices are also usually double that of our featured brand. Received a damage block with $800 knife set. They have the beautiful look of the All Clad, but the benefit of a nonstick surface. They just say "we will check and get back to you" and they never do.Also, they deleted my bad review from their website. However, when dealing directly with them, the way that they handle refunds for returns of defective products is UNACCEPTABLE. Just in: Up to 80% Off Sale Items! I sent photos of the damaged dish and they agreed to replace it upon return. They said I would have to pay for shipping in that case and they would not take it back because it had been used. 138 total complaints in the last 3 years.. I purchased a milk frother back in June which didnt work. Zwilling said they wanted me as a customer so they would not charge for shipping. Zwilling (for Italy): the worst customer service EVER! Been 1.5 months since they received and I still have not received a refund. Alternatively, you can find a selection of the brands cookware at Amazon, Bed, Bath & Beyond, and many other retailers. Important Things To Consider Before Buying Zwilling Cookware. But not what you would expect from 100 knives! Qualittshandwerk made in Germany seit 1731, Franzsisches Spitzen-Kochgeschirr aus Gusseisen, Qualitts-Kochgeschirr aus Bella Italia seit 1889, Meisterlich scharfe Messer-Handwerkskunst aus Japan, Belgisches Premium-Kochgeschirr aus Edelstahl, Wir machen Grillen zum Erlebnis seit 2005, Entfache das Feuer mit High-End Grills von Flammkraft, ZWILLING ENFINIGY Digitale Kchenwaage mit induktiver Ladefunktion. By clicking Sign Up, you are agreeing to our. She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses. Verification can help ensure real people write reviews about real companies. Ideally, the product should be packaged in its original packaging, if available. Henckels knives are known for their premium forged cutlery that has been made in Solingen, Germany since 1731. Worth every penny and is comparable in price to other brands but better quality, while another customer wrote, Not cheaply made. Zwilling USA responded the very next day with the method of sending back the warranty return. You can contact Zwillings customer service if you have any questions regarding Zwillings warranty questions. When your blade cracks on you $150.00 knife; replace it. Henckels Four Star Zwilling J.A. Find helpful customer reviews and review ratings for ZWILLING Fresh & Save Vacuum Sealer Machine Starter Set with Airtight Food Storage Container Glass, Sous Vide Bags, Meal Prep at Amazon.com. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. What a cheater! If the product was purchased from an online marketplace website (Amazon, eBay, Walmart, Sears, Rakuten etc.) Refuses to take any returns or exchanges, will claim that the. Had the handle break on one of mine. They can't say nothing about delivery time; they only say they're so sorry! In the Zwilling warranty, Zwillings parent company. Check out Zwilling Energy cookware. Whether or not you register your product(s) will have no effect on your warranty rights. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Until this day, more than 3 weeks later since I returned the frother, I have still not received my money back as they are still handling this extremely trivial case. Oven Safe: Ceramic nonstick: 400F, Hard-anodized nonstick: 450F, Stainless steel: 500F . What happened to them?? The period of warranty is for as long as the original purchaser owns the Zwilling product. Awaiting amount to reflect on card. June 7 - no response from Zwilling. Culinary Insider program terms and conditions. You have my returned product and my money, you no longer have me as a customer.