Our call center temp agency focuses on results . The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. Being responsible? One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. The process took 4 weeks. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. customer service agent qantas jobs. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Prepare for questions about personal interests, previous work experience, and strengths. I interviewed at Qantas in Feb 2023. Qantas Airways Interview Questions To help you prepare for a Qantas Airways job interview, here are 35 interview questions and answer examples. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. Find information on travel requirements and more. why did you leave your previous job and why do you want to work with Qantas In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. Darwin High School. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Ground Crew/Ramp Agent - Sydney Airport. describe a time you solved a problem without any others help. Great job! Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. Join Qantas Frequent Flyerorsubscribe to Red Email today. First, you need to click here. I had a chat interview for my first processing. Book your perfect holiday with a flight and accommodation package. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Did you do anything notable? The number and type of interviews across the segments will vary. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". they gave me 5 questions. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. This especially comes into play when you are . Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. You . To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. Remind the interviewer of all you have to offer. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. I would work hard to understand the program as I am naturally someone that likes to know hows do things". The medical costs approximately $450. Download our free online tools for individuals with dexterity limitation. I interviewed at Qantas (Brisbane) in Jul 2016. Firstly it was a one on one interview. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. Then we had group activity and interview with a Qantas staff. Ways to check-in for your flight including online and on your mobile. All Qantas employees are required to pass a security check. 25 followers 25 connections. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. Options for mobility and medical assistance and first-time flyers. And how exactly do you prioritize? Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. Great! what was the resolution?. Use your points for flights, upgrades, hotels, or car hire. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. I got chat interview with Qantas. describe a time you saw a staff were doing something dangerous We believe the journey should be as exciting as the destination. Track updates on extreme weather or other major issues that may impact your flight. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. The process took 1 week. Stage 3 was a group activity. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. If so, discuss how you successfully handled this. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. "I've had two jobs where I did a lot of work with customers over the phone. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Detail-oriented? Find departure and arrival information and view ouron time performance. When you apply for a job, you'll provide us with confidential information about yourself. Staff are great. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. Start your trip in the exclusive surrounds of one of our world class airport lounges. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. Be the first to find this interview helpful. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Founded in 1920, they are one of the oldest airlines in the world. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! I applied the position online, and it took one month to process. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. Were you the best cleaner on the team? Would you have any issues in doing this? Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Why did you decide to move on from them? I got 5 questions based on my CV and resume. Applicants must have obtained unlimited working rights. Payment from customers definitely could be in person at the airport, so having experience here is a plus. why did you leave your previous job and why do you want to work with Qantas What candidates say about the interview process at Qantas. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. I received a scenario which you had to remember key information from. We had to come up with an ad campaign for Qantas. how did you handle it? I applied online. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Travel and partner special offers available exclusively for our members. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Discover our Australian domestic and international network, airline partners and oneworld. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. what was the resolution?. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. Step 3; Invited to do a psychometric test. Browse our airport guides and lounge network information. I applied online. But go into more detail about why you would be so proud. Great! As you answer, make sure to talk about the resources you used to help make the change. describe a time you solved a problem without any others help. I interviewed at Qantas (Sydney) in June 2017. Are you good at math? Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. The process took 2 weeks. Firstly it was a one on one interview. I applied online. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. The purpose of this page is to help you prepare for your job interview. Our interview questions and answers do not represent any organization, school, or company on our site. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Has this ever happened to you before? They wasted my time and effort and advise me to reapply if I am still interested in their company. 1. Aug 2022 - Present8 months. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. It is just talking into the computer or phone (depending on what you use). Asks whats one time where you had to disobey the rules. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. What would you bring? the rest of them i need to explain it. It was 5 questions about customer services. Is there an example you can cite of a time when you had to say no to a customer? We believe the journey should be as exciting as the destination. All in all 4 weeks from application to offer Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. The process took 2 months. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Be the first to find this interview helpful, About yourself, experiences, abilities and character. how to verify an unverified sender in outlook. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. Book city tours, hop-on-hop-off buses, organised tours and more. Get More Information About Our Qantas Airways Interview Questions. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. That's definitely very impressive. The medical costs approximately $450. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. The process took 1 week. The process took 3 months. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. Sort by: relevance - date. ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. Empathetic? It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. Great! Qantas is an excellent company to work for. Freight - cargo, express, airmail, freighters, charters and customs clearance services. did anything happen? Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Work life balance is great. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Wow! what decisions did you make? Information about visas, health and more. Step 6; Invited to do a medial. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator. Use your points for flights, upgrades, hotels, or car hire. We had some group activities together and a one-on-one interview afterwards. I applied online. How to connect with us through Social media platforms. "I've always prided myself on being a true professional in any job that I've held during my career. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? Step 5; Reference checks. The first step is usually a preliminary Qantas interview.