Giant Eagle has terrible management, inconsistent and terrible favoritism. 108 total complaints in the last 3 years. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission!UPDATE:Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. Giant Eagle has been on the forefront of everything from racial profiling to falsely accusing shoppers of shoplifting. Working hours Thu 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm . We also ensure all reviews are published without moderation. 3, Report #1504161 . Close it down! i contacted customer service but they refuse to do anything since the advantage card is in my son in law's name. Giant Eagle is currently offering a promotion of 3x perks for members and 5x perks for pros through April 17, 2022. And their Apple Seiter tops are always smashed in. Giant Eagle, (store #4029). Second, the hot mocha was not hot in the slightest, but the issue was the iced coffee. It goes against our guidelines to offer incentives for reviews. Shed light on the availability of medication needs brought to someones attention. more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. Learn how the rating is calculated 1 complaint. Desired outcome: Very disappointing. Overall im frustrated, but I just want my money refunded. ********* ******. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. Its unbelievably immoral and despicable! they would not take my refund of just a couple od things because it was a online/delivery order and the customer service desk told me they cant do my refund cuz they dont do those! Giant Eagle, the store lead is a creep too. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I STOPPED SHOPPING HERE During the pandemic because prices are so high! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Then, i went in. Giant eagle unwilling to offer anything related to customer care. Read full review of Giant Eagle and 1 comment. I will NEVER walk in a Giant Eagle again! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. No printer or internet. This pharmacist at Giant Eagle on S Hamilton Rd in Groveport, Ohio is rude, arrogant and looks like a bumb with this disgusting looking so called beard, if thats what you call it. Shame on you! Outrageous. The cherry turnovers had no cherries in them. The employees name is Elijah B at store #69 Frankstown road 9001 Pittsburgh PA 15235. Hello ********* I have proof in black-and-white. but they want to play that silly "security reasons " game. At the main street extension getgo, we had stopped to get some coffees on the way coming home from college. There is no answer over the weekend, so when I get ready to start the fight again on Monday, I check my $100 cards and showing on my app one has a balance of $0 and the other has a balance of $2.28. I placed a pickup order for Feb 25, 8:30-9:00am window at #43 Township Of Pine store. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and go bankrupt. Ray Saunders 614 We cannot discuss details around this or any situation that may be under investigation. HIGHEST PRICES ANY WHERE! Gain trust and grow your business with customer reviews. I was then instructed during the last most recent time to call in at least 3 days in advance to give the pharmacy a heads up when my next prescription would be sent in by my doctors office to help with these stocking issues. Thank you. Went to service desk Gm came right out listed to me briefly and started walking away and yelling fir the employee to comeover..my voice was loud and iasked him not to walk away was done yet i made these pointsnever enough cashires or lanes openthey make you wait for ever to pay, if im bagging and cashiering which im NOT COMPENSARED FOR ITS BEYOND BELIEF WHEN AN ATTENDANT IS RUDE AND WALKS AWAY WITHOUT FIXING THE PROBLEMAND YOUR PAYING PREMIUM PRICES THROUGH OUT THE STORE! I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. Don't catch until I get home. Start your review today. Giant Eagle Pharmacy caller complaints. i purchased unlimited carwash as a Christmas gift and she lost it before putting it on the car. A store associate called me at 7:40am to ask for substitutions and also for any additional items. GIANT EAGLE, INC. in Alhambra, CA | Company Info & Reviews Company Information Sponsored Links Company Contacts MING LANG JAN Chief Executive Officer 200 S Palm Ave Alhambra, CA 91801 Reviews Write Review There are no reviews yet for this company. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup & Delivery. all that "but COVID" bull$#*! ) She didn't know how to remove it. Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. good bye giant eagle. I buy brand name wines and medicines and detergents at this store and its also in walking distance. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. None I'm never coming back. Made formal complaint with Customer Care. The average employee at Giant Eagle makes $27,418 per year. She said too bad, you need to wear a mask or we can't check you out. Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. I was in a good mood untill I went to check out If you want more people to buy your products hire educated people who are not rude to the customers and do not look they live on the streets, do not require a loyalty card just to check out and purchase compatent self check out registers. And having them in the store? Ive had to cancel scripts and have them sent to other pharmacies as well on several different occasions. I realize that's how it works. Piss off! So they make you think you must buy 4, but no, only one is enough. The butchers are LAZY! Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle I am requesting a refund or replacement as Columbia is refusing to replace it, saying it is Giant Eagles responsibility. I let her know I have health issues so can't wear one. It was on a Tuesday. They are not authored by Glassdoor. See reviews, photos, directions, phone numbers and more for Giant Eagle Grocery locations in Washburn, TN. The business became a success, and by 1928 there were 125 stores established. I was very upset. So I am out $200, no refund and my cards have been mysteriously used. First off, it took the guy 15 minutes to make 2 coffees, and we were the only people in the store. She rudely told me to re-up order my food and wait in line again. States they care about work-home balance Pro diversity culture Giant Eagle refused and told me to contact Columbia. Tip for consumers:Provide customer satisfaction and a smile. If I had of known that it was spayed on a piece of paper (edible or not) I would have NEVER ordered it. 3.0 Former Employee, more than 5 years Deli Team Leader 7 Oct 2016 - Deli Team Leader Recommend CEO Approval I was aggressively harassed and discriminated against today around 12:40 at the 2801 E. Waterloo Rd. My husband **** called their customer service two days later and was informed that I had to call. The store is in Brooklyn ohio. I've waited over an hour in drive thru because people drop off their scripts and sit there and wait, holding up the lines extremely bad. In recent years they've started carrying more organic and vegetarian products, which is great. The previous croissants were flaky and buttery, as they should be, but the recent ones were doughy and bready. Ive had two separate incidents where I was told the shipment would be in 3 days from the day my prescription was received by this pharmacy and what day I was to come back to pick it up. I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. Get the food ad on the mailers. When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! I love that the fruit and vegetable selection is top notch. I have been in the consumer rating business for many years and never seen it as bad as this before. Columbia Sportswear Flu shots are only available from 10a-6p. Note that complaint text that is displayed might not represent all complaints filed with BBB. Customer Reviews. Giant Eagle Company. I hard few people pass out at car wash because cant have any Hi my name is Brittany Yaw my phone number is [protected]. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. Well guide you through the process. We spoke to the consumer today and they provided an updated mailing address for the request. Can you imagine what I think you can do with this lousy idea?! Thank you for your time. I have always had excellent quality meats from the Market District at this location (Carmel, IN). BBB Business Profiles generally cover a three-year reporting period. This person was watching everyone in the line as if they were stealing. At Giant Eagle, our Refrigeration Technicians are at the heart of keeping every supermarket, GetGo and warehouse running smoothly and coolly by ensuring the HVAC, food and beverage equipment, soda machines, and so many other pieces of equipment are running efficiently. I shop frequently at the Painsville OH location. Information provided by various external sources. This was about 6:30pm. Maybe Pittsburgh City Council can wake you up. Immediately a woman who works there came over and started bagging my items while I was scanning them. Desired outcome: My family work there. ( im on a fixed income its important! I sat yesterday for almost an hour listening to their music and right at this moment I am still on the phone once again listening to music for a half hour and still waiting. Online order website shuts you down from making any changes long before the order is being shopped. You can use the phone app to let them know you are on your way. So here's one problem, why would you give a customer ahead of us their prescription while you said you were closed and then not answer us when we rang the bell? Good Morning. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. I spoke with three representatives at Columbia and spent over four hours on the phone, and this was their answer: Hope the conversation the 3 associates had was very good. Flu shots are only available from 10a-6p. I said I would write to Ms. Laura Karet about this. It's a stupid idea to stop the weekly mailers. This is the Lancaster Ohio store. I cooked it on my grill as I usually do, and found it to be tough and certainly not Prime. Just needed coffees after a long travel day and both ended up room temp and we lost a good bit of travel time waiting on crappy specialty lattes for $8, was sad. but 2. I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. My prescription was not refilled. She had already rung up half of my groceries before I noticedI went home and wiped down each food item with sanitizing cloths then soap and water. I took the paper back to Giant Eagle the next day and they told me that it was an edible image on the cake. The Giant Eagle Pharmacy - specifically in New Castle, PA on Butler does not consider the patients health or wellbeing. They tend to have better deals on produce than Kroger (Georgesville Road location has produce of similar quality), and their produce is infinitely better than what you'll find at Walmart. The employee came up to me after my cart was full and I was almost ready to check out. The fact that i have been using this pharmacy for years, knowing the medication I do take is a 30 day supply. Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. It has been a reoccurring issue monthly. This review was chosen algorithmically as the most valued customer feedback. 38 complaints closed in the last 12 months. Check out charged $16.99. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. Great service on Curbside Pickup in Erie! I always pump 30 gallons of fuel (their limit for a perks redemption). I asked about my perks that were deleted Opening hours, contacts and reviews for Giant Eagle at Washington Pike, Bridgeville, PA. View nearby places on a map. The public deserves better than the service that GE provides. Giant Eagle Grocery Store Hours and Location info near Indianapolis. 8-2-22 How does that help with a person that wants a grocery list AHEAD of time? Country fried steak & eggs were. The language that was heard today with the front of the store staff was horrible. I flipped. Jason (Columbia US) The organic section isn't huge at this store. Giant Eagle should have signs that tell people that are dropping off scripts, to pull out of drive thru and park until their scripts are ready. This is the email I received 12/14/22: Giant Eagle is an American supermarket chain with stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. I ordered a cake online for my sons 6th birthday on tiesday I got an email saying the bakery accepted my cake and will be in contact with me if they have any questions on Thursday well today is the Saturday of my sons birthday and at 730 in the morning I get a call from the bakery saying it was my fault for something I didnt do they they couldnt make my cake when I am suppose to be picking up said cake at 9am so 1 hour 30 minutes before I am suppose to pick up this cake they called me to tell me they are not making it after they sent me the email saying my order was accepted Thursday now I have to hurry and scramble and try to get another cake Ive been having cakes made at giant eagle since I was a little girl I am 33 years old so over 25 years of my life my family and Ive been getting cakes from giant eagle and this incident here I will never for the rest of the time I am alive spent any money at any giant eagle establishment. Share your photos and videos with others to prove the truth of your words. in the whole process( 2nd attendant dark hair and eyes walked awayi went after him and asked to reis state my perks. I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. Makes me appreciate Kroger even more! Your answers will help us bring you a fresher, friendlier and more convenient experience every time you shop. 6932 West Central Ave, Toledo, OH 43617. Giant Eagle reviews & complaints. I picked up my groceries and went home thinking nothing of it but later on that day I realized I was billed twice. I think that's obvious, Dec 7 2022 It's sad to see that people will accept eating a piece of edible paper. So i am very confused and frustrated. And the person who answered was named Morgan, a female. I had to go to Kroger to get a cake for my granddaughter. Giant Eagle has been my primary grocery store for years and as it seems with the addition of (in my opinion not needed) hardware section, there are many products that are no longer available therefore causing me to now search out a new primary location. UPMC employees were notified that flu shots could be administered by any Giant Eagle Pharmacy on a walk-in basis. Help even if you are not a cashier, you work for GetGo! This is certainly an attempt to get people to switch to the new MyPerks program. I went to Giant Eagle in Washington Pa for vaccines. Something needs to be done about the unstaffing at the Giant Eagle Pharmacy in the Tarentum Rd Newkensington location . My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. We have researched this matter and added thecoupon to the consumers advantage card. Pros. 6932 West Central Ave, Toledo, OH 43617. So they make you think you must buy 4, but no, only one is enough. File a complaint. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] All the time. For those that need immediate medicine like insulin or inhalers for lung issues, it's a matter of life or death. I have had other items before. Giant Eagle Company. Highly disappointed! 2023 Trustpilot, Inc. All rights reserved. Moraine point giant eagle, buter county. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! The last time I purchased Giant Eagle Pasteurized Half and Half, it was $3.79 for a half gallon. I look forward to my perks and using them when I can get a full tank of gaswhich I have been doing for years. It's absolutely disgusting how you're employees treat their customers, an absolute disgrace, unethical! Giant Eagle Company. Our Team Members enjoy safe and friendly workplaces that offer several benefits plans specific to Giant Eagle stores, warehouses and business services group offices. I can't help but to notice a 1 star for most of the reviews. User; Business User; . Companies can ask for reviews via automatic invitations. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. Then I called. It's more of an inconvenience than a convenience. Giant Eagle Reviews Updated Mar 3, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 2,753 of over 3K reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 3.5 53 % Recommend to a Friend 60 % Approve of CEO Laura Karet 952 Ratings Companies can't alter or remove reviews. I now realize I should have taken it back to the store but with the price of gas it did not seem feasible. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: (419) 843-7296 182.32 mile. As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US.