<> From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Wednesday 2nd November 2022. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Payslips. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). A public consultation on the future of Gateshead Council's Leisure Services has commenced. Call us on 0333 050 8887 to start the process or fill in the form. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. My flat was repaired in time for my childs birth and I received rent refunds and compensation. endobj However, our partners are continuing to deliver a series of . Some of these repairs need to be inspected before the repair can be done. This covers things like outside painting, replacement windows and annual gas servicing. The panel decides which services they review based on various criteria. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Gateshead. East Ham Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. I have got this complaint, they monitor it and see it through to the end. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Well, theres so much on offer and heres just a few of the highlights! We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Youll be paid a competitive salary plus additional allowances where relevant. As a council housing tenant, you are entitled to a good standard of living. London If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. NE8 1HH Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. These include re-fixing toilet seats and repairing minor leaks. endobj In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Homepage for Gateshead Councils Benefits and Council Tax information Gateshead Council aims to complete the backlog by late March next year. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. To keep up to date, why not follow us. She added: "Someone has got to own it. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. However, the contractor will not ask you for any money when they call. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Connected Voice are collating information about support across Newcastle and Gateshead. Thank you so much. 27,852 - 30,151 a year. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Failure to do so could give you grounds to make a council house disrepair claim against them. Some of these jobs need to be inspected before the contractor can start the work. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? We would not replace all items, only the ones that are required. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. United Kingdom. These are repairs which need quick attention and don't need an inspection first. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. The contractors are currently repairing seven properties a week. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Were delighted that you want to come and work with us. Whats in it for you? If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. We will first make sure that it is our responsibility to do the repair. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. View details of your former and current tenancies including rent statements and repair. Employer Est. E6 2JA. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. This includes both small leaks and emergency repairs. 3 0 obj For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. This makes sure that everyone is treated fairly. This is commonly known as filing a compensation claim for despair against a housing association landlord. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. If so we can help you claim compensation on a NO Win, NO Fee basis. <>>> Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. The site has been designed with residents and local groups to ensure it is easy to use. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. The report found the repair centre's ability to handle calls was deemed 'critically low'. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Gateshead Council 4.0 . Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Gateshead, England. We encourage our people to think differently, do the right thing and be innovative. Request a FREE property inspection to find out how much your claim is worth. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Please ask your Neighbourhood Housing Team for details. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. 0191 433 3174. housingadvice@gateshead.gov.uk. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. %PDF-1.5 "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Exterior areas External walls, the roof and windows for example and also any structural issues that may arise.