When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. } What colored gemstones are considered precious? Unsubscribe easily. .owl-carousel .owl-controls .owl-pagination .owl-page span { (Trade-ins are not accepted at kay.com.) Click here to get notifications about new complaints of Kay Jewelers. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. I have spent a ton of money at Kay's because of Chris. Their telephone number is (845) 564-2205. Please note that all salary figures . I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. I ordered a pre owned ring on 11/28 and I received it by 12/6. It looked like they played soccer with the ring. Sign up to receive our free weekly newsletter. I am beyond delighted!! No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. Contact us by mail or phone. We let the people know we were just taking a look around, we were not looking for anything specific. Credit & Financing. I want the additional 5% off. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! You have added the max number of Favorites. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Repair paid for and diamond replaced. Store manager wouldn't exchange or refund. They told me the entire ring should be cashed out because it was unrepairable. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. He decided he was gonna get it appraised and wanted to wear it because it was so special. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Get questions answered and resume your conversations easily! links within this website. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . What industry does Kay Jewelers compete in? Solitaire engagement rings are the perfect representation of your love and commitment. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Posted Meghirdetve tbb mint 30 napja. You have added the max number of Favorites. She found the exact ring at another kay store in riverside. I ordered two pairs of earrings online. Kay Jewelers should not pressure and make their customers feel uncomfortable. Text (855) 221 - 6255. Average Customer Rating. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. All other gemstones are referred to as semi-precious. when you purchase a product that is clicked through one of the outbound I will be sure to share this with everyone I know. Please see our return/exchange policy. Purchased a Diamond ring 6 months ago & the center Diamond fell out. VC01 (fr) Here, KAY Jewelers is offering you $25 OFF on all their products. I absolutely will never shop with Kay's again!!! I was told it could take up to 72 hours to hear back from a supervisor. Thank you to the entire staff of the store for exemplary customer service. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. . I will continue to put this review everywhere I can! The Vice President, Bethany Spain will make up false information not to give a refund. From warranties to orders, Customer Support can answer all your questions. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! Always trust Kay Jewelers. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Jillian K. said "I bought a diamond earring to replace one that was lost. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. I returned the earrings to the store on 2/26. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. She returned my call within an hour. KAY Jewelers offers engraving on select merchandise. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . We're Available. The earrings physically broke on second wear, in February. I just want to take time to praise Sonya at the Park City Kay's location. I would like to receive my e card immediately. I am beyond frustrated with the service department at Kay Jewelers. Pinterest (Visited 147 times, 1 visits today) You may also like. Kay Jewelers customer service. If you continue Top of the Page, What is a special ordered item? Order--number [protected]. Credit options: Chat support people have zero idea what they are doing. What is the difference between natural and lab-created stones? I customized a wedding band for my fianc and it was a mess. Top of the Page, What is your policy regarding conflict diamonds? This company is a SCAM with jewelry. You can easily find current promotions and discounts on the homepage for you to use. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. After 30 days, your order will be returned to kay.com and your method of payment will be credited. In our experience with Kay, we have had several frustrating experiences. 5 Ways To Personalize Your Anniversary Gift. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches * Watches may be returned within 30 days at any Kay Jewelers or kay.com. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. I took my jewelry in for inspection and found that the ring was broke. Thank you, you have successfully subscribed to our newsletter! Get questions answered and resume your conversations easily! How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Whenever I purchase jewelry I always go to Kay Jewelers. Great Staff and very pleasent and helpful. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. We were never notified about the incident. All I get is a runaround. In addition, all necessary repairs must be completed by our representatives. It's time to enjoy your shopping with such a big sale. Contact our Customer Care Team Today. you can get $200 off some orders from KAY Jewelers. Phone Number: 1 (800) 527-8029. I was told it could be exchanged by 2 different managers. Set a time to meet online or in-store, and we'll meet you, ready to help. Yes, they offer complimentary gift wrapping on all orders. The package was never opened by anyone and came back only a couple days after being shipped. I contacted a representative, Katley M, and stated I wanted to cancel. Exchanges can be made at any Kay Jewelers location. I asked to return them and Share your photos and videos with others to prove the truth of your words. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Top of the Page, Do you have a trade-in policy? I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Not a phone call. If you select a size other than the standard ring size shown, service may be required to adjust it. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Text (855) 929 - 4190. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. I still had the Diamond, so that was to remount & fix the prong. You'll have great cow workers and flexible schedule I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. For payments and other help, contact Kay credit card customer support at 855-506-2499. One pair was fine. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. So don't forget to put the discount to use. enhance your experience. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. (Engraving is not available on Kayoutlet.com.). Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Positive and energetic Store Manager with drive to meet and exceed goals set by company. Well, then I asked to look for a replacement that is the same as the one got lost. purchases from Amazon.com. Most orders will arrive within 3-5 business days. Not very customer friendly, Desired outcome: Suggest avoid at all cost. <3 my kay.com :), Great service and products. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. They are the WORST company to deal with for a refund. I ordered a necklace for my aunt for Christmas. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Join Our Email List and Receive a Special Offer! When will my credit card be charged for my in-store pick up? I call to have it fixed and was told no. You are going to save $50 OFF with it. Not an email. Was told it would be expedited and will be issued within 7 days. monetization. When I brought it in, they said it would be $450 to repair. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. min-height: auto!important; For more information about reviews on ConsumerAffairs.com please visit our First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Let me trade up without spending $450 first. without changing your browser settings you agree to their use. I paid for a jewelry/gold guarantee that is supposed to cover repairs. What is Kay Jewelers return and refund policy? Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Unfortunately it was too small, so he took it to Kay's. Kay Jewelers does not sell conflict diamonds. What do I need to bring with me to the store to pick up my order? The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. Also apply for our NEW Concierge position for the holiday season. This is the 2nd employee they have let go that was a wonderful . I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. This review was chosen algorithmically as the most valued customer feedback. Just trade it in for a upgrade. Customer Service: 1-800-229-0364. Totally understandable. The diamond in my ring fell out on May 7. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. How can we enhance your Kay experience today? If youd rather exchange your purchase for something new, great! I paid approx. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Claim it and get a lot of features. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. You can find contact details for Kay Jewelers above. It came out because the JEWELRY IS NOT A GOOD QUALITY! Clarendon House 2 Church Street. Visit Kay to find your dream ring today. In total, there are 3 ways to get in touch with them. *This includes the labor and materials necessary to set the replacement diamond or gemstone. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. It's time to enjoy your shopping with such a big sale. I wear the chain everyday and wash in it. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. Now, it has started customer satisfaction survey to collect feedback and improve their service. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 Associate then call the manager and was able to find when I was about to leave the store. This complaint was posted by a verified customer. If you need your order sooner, they offer expedited shipping options. New setting for $500 with my stones put into it or b. Repair by an Expert. I gave them the ring to have it repaired and they have lost my ring and will not replace it. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. .js-responsive-image { A jewelry expert can help you find your dream jewelry. was even willing to spend more & trade up, with a warranty purchase. This review was chosen algorithmically as the most valued customer feedback. Find over 27 million businesses in the United States on The Official Yellow Pages website. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. Twitter. Corporate Phone Number: 1-800-877-8169. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Submit a complaint and get your issue resolved. This company was holding a sale on their rings. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Later I was told it was a custom order and not returnable for that reason. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. Also to let employees know they should not ask personal questions like their social. Kay.com will not accept the return of merchandise picked up at the store. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Top of the Page. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. HotDeals uses cookies from third-parties or affiliate networks to Top of the Page, Will I have to pay shipping charges if I request in-store pick up? I have never bought any real gold that would break the way these pieces continue to break. What address can I use? I called them and they told me that they had found and it would take another week to be ready for pick up. I purchased 3/4 diamond studded earrings. Yes, special order items are able to be returned. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. From guiding you to the perfect engagement ring to handling a purchase-related question. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. It was a great relief to have it arrive so soon. They use them, abuse them and then let them go!!!! There was no one in the store but workers standing around . Of some multiple emails still have gotten nothing back. How can they make sign that and dont release my ring? 2020 for repair. I am set to get married in two weeks. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. I just LOVE MY NEW BEAUTIFUL NEW RING. durable and stronger than white gold. Please see our return/exchange policy Have you taken the Kay Jewelers customer satisfaction survey yet? Contacting Kay Jewelers.
Massapequa Pal Basketball 2021, Articles K